General terms and conditions

The following provisions set up the General Terms and Conditions of the products proposed by STUDIO TENUE on its website www.studiotenue.com. The denomination STUDIO TENUE belongs to the company JULIEN + ANNA BV, whose headquarters is located at Alsembergsteenweg 1075, 1652 Alsemberg – Belgium, identification number: BE0757.476.958

Clicking on the icon “I hereby accept the general terms and conditions” means that you accept those General Terms and Conditions. STUDIO TENUE invites you to read carefully the following provisions.

For more information, please contact STUDIO TENUE at the following email address: dina@studiotenue.com

 

Article 1 – Object of the General Terms and Conditions

These General Terms and Conditions have the aim of defining, exclusively at a rate of the relations which they establish on Internet network, the mutual rights and obligations of the parties, as well as the different steps of the ordering process.

 

Article 2 – Product and Legal guarantee

The products offered for sale by STUDIO TENUE are those mentioned on the website on the day and date on which the user consults the website, within the limits of available stocks. In the event that the product offered is not available, STUDIO TENUE undertakes action to inform the customer as soon as possible.

The products offered for sale are described and presented as accurately as possible. Nonetheless, if any error or omission happens in this presentation, STUDIO TENUE shall not be held liable. No photograph nor text illustrating any product shall be deemed to constitute part of any contract.

 

Article 3 – Price

Prices are shown in Euro. They take into account potential discounts as well as VAT that is applicable at the date of the order. The prices mentioned are guaranteed within the limits of available stocks, reserve is made for significant changes and in particular VAT, manifest printing error or omission. Prices take no account of shipping costs that will be charged in addition and will be specified to the customer at the moment of final validation of the order. STUDIO TENUE reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said products. The articles remain the property of STUDIO TENUE until full payment.

 

Article 4 – Ordering and purchasing process

To place an order on www.studiotenue.com you should meet the following conditions:

  1. You informed us of your name, address, email address, payment information and other required information;

  2. You are at least 18 years old;

  3. In case you paid using a payment card, you should be the rightful owner or authorized holder of a valid payment card to purchase any products.

When you create a personal account, you must also create a personal user name (your email address) and password. Protect your password at all times and don’t pass it on. You will be held responsible for all purchases made through your user name and password.

Orders on www.studiotenue.com have the following process:

  1. You choose the Products;

  2. You enter your payment information and choose a delivery address;

  3. Authorization of payment;

  4. We send you a confirmation of the receipt of the order by email as soon as the payment has been processed;

  5. We collect the payment from your bank account;

  6. We dispatch the products;

  7. You receive the products.

 

Orders placed on www.studiotenue.com are not binding to the seller. They only become binding to the seller once the seller has accepted your order. We have the right to reject your order for any reason.

After receiving your order, we will send you a confirmation email of the receipt of your order with your order number and details of the ordered products. This confirmation of receipt does not imply that your order has been accepted. The acceptation of your order and the conclusion of the sales contract will take place if and once the ordered products are sent to you. After shipping the products, we reserve the right to cancel your order as long as you haven’t received the products yet.

We have the right to decline your order if:

  1. A technical or pricing error occurred on the website www.studiotenue.com at the moment of ordering;

  2. The ordered poduct is not available (in case the ordered Product is not available, we will inform you via email);

  3. The provided payment information is incorrect or non-verifiable.

  4. Our security systems indicate that the order is abnormal or possibly fraudulent;

  5. We have reason to believe that the buyer is younger than 18 years old.

In case we reject or cancel an order for any of the aforementioned reasons, we will – as the case may arise – refund the price paid for the product and the paid delivery charges.

 

Article 5 – Delivery

Delivery times vary depending on the delivery mode chosen. While STUDIO TENUE is committed to ensure on-time delivery, STUDIO TENUE can not be held responsible in the event of any delays in delivery. Delivery times are stated for information purposes on STUDIO TENUES’ website and on that of its delivery partners, and are not guaranteed.

In the event of a delivery at the international level, the client shall be subject to the payment of import taxes and additional costs. The Client must comply with applicable laws and rules in place in the destination country. STUDIO TENUE will not be responsible in any way if the client infringes those laws.

 

Article 6 – Data

Any client who has placed at least one order is automatically and freely registered in the clients’ file of STUDIO TENUE. STUDIO TENUE ensures that those data will remain confidential and will not be transmitted unless agreed by the client.

 

Article 7 – Availability

In the event of unavailability of a product after placing the order, STUDIO TENUE will inform the Client by email as soon as possible from the receipt of the information. The order will be automatically cancelled and the client will be automatically reimbursed if his/her account was debited. The reimbursement will be made directly on the bank account of the Client at the latest within 30 days starting from the payment of the invoice by the client.

 

Article 8 – Right of withdrawal

Depending on the country where the person is living, if the user is a client, he/she has the right to cancel his/her order according to the European Directive 2011/83/UE on Consumer Rights. The Client may inform STUDIO TENUE of his/her decision to cancel his/her order and ask for reimbursement within 14 days after the validation of the order or 7 days from the date of reception of the product. Please note that only the amount of the Product (without the shipping costs) will be reimbursed and additional costs for shipment could be deducted.

We strongly recommend the client to carefully inspect the product at the time of delivery before taking off any tag or throwing away the wrapping of origin. In the event of non-compliance with the above instructions, the returned product will not be conform to our returns policy and the Product will not be reimbursed. The items will be returned by a secure delivery method using the return labels printed on our website and available after the generation of this return. It will be up to the client to retain all proof of this return. Products bought during a sales period or during exceptional sales (sales, private sales, VIP sales, flash sales) or benefiting from a promotional code or offer will not be reimbursed, nor exchanged.

Should there be any error in the communication of delivery data, STUDIO TENUE shall not be held responsible.

 

Article 9 – Customs duties

All orders placed through the website for delivery outside Belgium might be subject to potential taxes and customs fees at the destination point. Those customs fees and potential taxes linked to the delivery of a product shall be borne by the client and fall under his / her responsibility. STUDIO TENUE is not required to check those customs fees and applicable taxes nor inform its clients about them. The Client is responsible for referring to the local authorities regarding taxes and regulations concerning his/her purchase.

 

Article 10 – Partial invalidity

If any provision of these General Terms and Conditions is found null and void pursuant to any law, regulation or decision of a competent court, the others provisions of these Terms and Conditions shall retain their full force and scope.

 

Article 11 – circumstances outside of our reasonable control

We will do everything necessary to fulfil our obligations. We can, however, not be held liable for a delay or non-performance of our obligations in case this has been caused by circumstances outside our reasonable control. In case of delay, we will perform as soon as reasonably possible.

 

Article 12 – Gift cards

Gift cards are valid for 5 months. They can not be exchanged for money, nor be refunded.

 

Article 13 – Wholeness of the contract

These General Terms and Conditions and the order summary transmitted to the Client form a single contract and constitute the whole of the contractual relationship between the Parties.

 

Article 14 – Modification of the General Terms and Conditions

STUDIO TENUE reserves the right to modify these General Terms and Conditions. Any new version will be announced previously on the home page of the section “my account”.

 

Article 15 – Intellectual property, software and content

The rights on the Website and its content are protected under the International Copyright Law as well as under any national law in link with copyrights and databases.

 

Article 16 – applicable law

These general conditions are subject to Belgian law. In case of dispute, Belgian law applies and only the courts of the judicial district of Halle - Vilvoorde are competent.