Refund policy

returns

We hope you'll enjoy and treasure your purchase for a long time !

We strive to make you feel good, so what happens when you are not completely satisfied with your order?

No panic! You can always return your order. We just ask to keep in mind the different options and conditions below.

 

return conditions

1. You have to return your package within 10 workdays after you received it.

2. The items have to be unworn and undamaged, with the original labels still attached.

3. Shoes have to be returned in the undamaged box

4. For hygiene reasons, beauty products, beachwear, underwear and jewellery are non-returnable. You sure wouldn't want to receive jewellery or underwear someone else secretly already wore, right?!

5. Items with traces of use will not be accepted. If you find traces of use on your received items, you should let us know as quick as possible via dina@studiotenue.com

 

Return via postal service

Make sure the items are packaged properly, because you are responsible for the items until we receive them back. Go to your postal office of choice and send your package to the following address: 

 

STUDIO TENUE

Alsembergsteenweg 1075

1652 Alsemberg

Belgium

 

Only in case of an incorrect order, STUDIO TENUE will cover the return shipping costs. Refunds will be paid within 10 workdays after receiving your package. In case that didn't happen, we'd like you to contact our customer service via dina@studiotenue.com